Thank you for choosing NemuArt! We strive to provide high-quality art courses and resources to help you grow as an artist. Please review our refund and returns policy below to understand your options.
Overview
Refund Policy
Refund requests made after 7 days of purchase will not be accepted.
Eligibility for Refunds:
Refund requests are only accepted within 48 hours of the original purchase date.
To be eligible for a refund, you must not have accessed or completed more than 20% of the course content.
Non-Refundable Items:
The following items are not eligible for refunds under any circumstances:
Physical or digital art products (e.g., paintings, prints, etc.).
Gift cards or course vouchers.
Downloaded items, including digital course materials, workbooks, or resources.
Admin/Handling Fee:
A 15% admin – handling fee will be deducted from all refunds to cover processing costs.
No Refunds After 7 Days:
Refund requests made after 7 days of purchase will not be accepted.
There are certain situations where only partial refunds are granted:
How to Request a Refund
To request a refund, please contact our support team at [support email] within 7 days of your purchase. Include the following details:
- Your full name.
- Order number.
- Course name.
- Reason for the refund request.
We will review your request and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method, minus the admin/handling fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Exceptions
If you experience technical issues that prevent you from accessing your course, please contact our support team for assistance before requesting a refund. We will do our best to resolve the issue promptly.
Sale items
Need help?
Contact us at here for questions related to refunds and returns.